Xfactor Multimedia Privacy Policy

Xfactor Multimedia's policies and procedures for handling customer information have been created with the understanding that Internet technologies are still evolving and that Internet business methods are continuing to evolve to meet the needs and opportunities of the changing technologies. As a result, Xfactor Multimedia's policies and procedures are subject to change.

In the course of serving its customers, XFACTOR MULTIMEDIA acquires, stores and transmits customer communications and information that customers may regard as private or sensitive. Some of this information - such as the customer's name, address, telephone number, and credit card data - is provided to XFACTOR MULTIMEDIA by its customers in order to establish service. Other information - such as the customer's account status, choice of services, and customer logs - is created and maintained by XFACTOR MULTIMEDIA in the normal course of providing service. XFACTOR MULTIMEDIA may also use cookies, which are small pieces of information that a web site can store in a designated file on a user's computer for various reasons. For example, XFACTOR MULTIMEDIA may use cookies on the landing pages of products sold online which record the customer information that is required on the order form. This information is then forwarded to an internal sales tracking database within XFACTOR MULTIMEDIA. In addition, XFACTOR MULTIMEDIA may store customers' electronic mail and other communications as a necessary incident to the transmission and delivery of those communications.

Data Security

XFACTOR MULTIMEDIA will protect the confidentiality of its customers' information, account information and personal communications to the fullest extent possible and consistent with the law and the legitimate interests of XFACTOR MULTIMEDIA, its partners, its employees and other customers of Xfactor Multimedia's services. To protect the loss, misuse, and alteration of information that is collected from customers, XFACTOR MULTIMEDIA has appropriate physical, electronic, and managerial procedures in place.

How is customer information used?

XFACTOR MULTIMEDIA may  use customer information to provide its customers with system information or information about new or upgraded products.

Opt Out & Modifications

Customers may opt out of receiving notices of new or upgraded products from XFACTOR MULTIMEDIA  by sending a request to privacy@Xfactormm.com. In this request to  privacy@Xfactormm.com , customers must identify: service purchased from Xfactor Multimedia, domain name (if applicable), contact information, and the date the service was purchased. However, customers may not opt out of receiving information from XFACTOR MULTIMEDIA which is essential for maintaining or updating customers' accounts or system information.

Disclosure of customer information and communications

XFACTOR MULTIMEDIA will not otherwise disclose its customers' personal and account information unless XFACTOR MULTIMEDIA has reason to believe that disclosing such information is necessary to identify, make contact with, or bring legal action against someone who may be causing harm or interfering with the rights or property of XFACTOR MULTIMEDIA, Xfactor Multimedia's customers, or others, or where XFACTOR MULTIMEDIA has a good faith belief that the law requires such disclosure.

XFACTOR MULTIMEDIA also will not, except for reasons stated below, disclose to third parties the contents of any electronic mail or other electronic communications that XFACTOR MULTIMEDIA stores or transmits for its customers. The circumstances under which XFACTOR MULTIMEDIA will disclose such electronic customer communications are when:

1. It is necessary in order to provide service to the customer

2.  It is necessary to protect the legitimate interests of XFACTOR MULTIMEDIA and its customers

3. It is required to cooperate with interception orders, warrants, or other legal process that XFACTOR MULTIMEDIA determines in its sole discretion to be valid and enforceable

4.  It is necessary to provide to a law enforcement agency when the contents are inadvertently obtained by XFACTOR MULTIMEDIA and appear to pertain to the commission of a crime.

XFACTOR MULTIMEDIA disclaims any intention to censor, edit or engage in ongoing review or surveillance of communications stored on or transmitted through its facilities by customers or others. XFACTOR MULTIMEDIA will, however, review, delete or block access to communications that may harm XFACTOR MULTIMEDIA, its customers or third parties. The grounds on which XFACTOR MULTIMEDIA may take such action include, but are not limited to, actual or potential violations of Xfactor Multimedia's TOS.


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Site last updated on January 30, 2012