Multimedia's policies and procedures for handling customer information have been
created with the understanding that Internet technologies are still evolving and
that Internet business methods are continuing to evolve to meet the needs and
opportunities of the changing technologies. As a result, Xfactor Multimedia's
policies and procedures are subject to change.
In the course of
serving its customers, XFACTOR MULTIMEDIA acquires, stores and transmits
customer communications and information that customers may regard as private or
sensitive. Some of this information - such as the customer's name, address,
telephone number, and credit card data - is provided to XFACTOR MULTIMEDIA by
its customers in order to establish service. Other information - such as the
customer's account status, choice of services, and customer logs - is created
and maintained by XFACTOR MULTIMEDIA in the normal course of providing service.
that a web site can store in a designated file on a user's computer for various
products sold online which record the customer information that is required on
the order form. This information is then forwarded to an internal sales tracking
database within XFACTOR MULTIMEDIA. In addition, XFACTOR MULTIMEDIA may store
customers' electronic mail and other communications as a necessary incident to
the transmission and delivery of those communications.
MULTIMEDIA will protect the confidentiality of its customers' information,
account information and personal communications to the fullest extent possible
and consistent with the law and the legitimate interests of XFACTOR MULTIMEDIA,
its partners, its employees and other customers of Xfactor Multimedia's
services. To protect the loss, misuse, and alteration of information that is
collected from customers, XFACTOR MULTIMEDIA has appropriate physical,
electronic, and managerial procedures in place.
customer information used?
MULTIMEDIA may use customer information to provide its customers with system
information or information about new or upgraded products.
Opt Out &
opt out of receiving notices of new or upgraded products from XFACTOR
MULTIMEDIA by sending a request to
privacy@Xfactormm.com. In this request to
privacy@Xfactormm.com , customers must identify: service purchased from
Xfactor Multimedia, domain name (if applicable), contact information, and the
date the service was purchased. However, customers may not opt out of receiving
information from XFACTOR MULTIMEDIA which is essential for maintaining or
updating customers' accounts or system information.
customer information and communications
MULTIMEDIA will not otherwise disclose its customers' personal and account
information unless XFACTOR MULTIMEDIA has reason to believe that disclosing such
information is necessary to identify, make contact with, or bring legal action
against someone who may be causing harm or interfering with the rights or
property of XFACTOR MULTIMEDIA, Xfactor Multimedia's customers, or others, or
where XFACTOR MULTIMEDIA has a good faith belief that the law requires such
MULTIMEDIA also will not, except for reasons stated below, disclose to third
parties the contents of any electronic mail or other electronic communications
that XFACTOR MULTIMEDIA stores or transmits for its customers. The circumstances
under which XFACTOR MULTIMEDIA will disclose such electronic customer
communications are when:
1. It is
necessary in order to provide service to the customer
2. It is
necessary to protect the legitimate interests of XFACTOR MULTIMEDIA and its
3. It is
required to cooperate with interception orders, warrants, or other legal process
that XFACTOR MULTIMEDIA determines in its sole discretion to be valid and
It is necessary to provide to a law enforcement agency when the contents
are inadvertently obtained by XFACTOR MULTIMEDIA and appear to pertain to the
commission of a crime.
MULTIMEDIA disclaims any intention to censor, edit or engage in ongoing review
or surveillance of communications stored on or transmitted through its
facilities by customers or others. XFACTOR MULTIMEDIA will, however, review,
delete or block access to communications that may harm XFACTOR MULTIMEDIA, its
customers or third parties. The grounds on which XFACTOR MULTIMEDIA may take
such action include, but are not limited to, actual or potential violations of
Xfactor Multimedia's TOS.